Brand-new gaming computer, Elgato Game Capture 4k60 pro mk2, still can't do consistent 60fps

Kizzume

Kizzume

Member
In the past, when I've talked about this on these forums, y'all always blamed my issues on not having a good enough of a video card. I previously had a 1060 card from 2016. Now I have an RTX 5070 and the same problem remains. Sure, the problem isn't QUITE as bad, but it's still there. I've exhausted Grok and Gemini's suggestions, worked with them for probably 5 hours trying to troubleshoot this (and I worked with AI for many hours before I got this new computer as well). I didn't want to bug y'all on the forum about this again, but I've ran out of options.

And the framerate glitches are not just in the recording, but also when I'm not recording or streaming. It can be seen in the OBS window. I was led to believe that if I got better hardware, that this problem would cease to exist, but here it is in full force.

The video source is my Sony A7SIII camera, hooked to my Elgato Game Capture 4k60 Pro mk2. I was told by people here that they have no issues with that video capture device on OBS. Well now I have a brand-new gaming computer with an RTX 5070, a new OBS profile, and the same issues I've had in the past remain.

Sure, I could turn on buffering, but then it would be out of sync with my microphone. Perhaps when people use this capture device for gaming, and not a camera, they can turn on the buffering, since it doesn't really need to be in sync with their microphone in those cases, and perhaps that's why people didn't notice an issue. I don't know.

Attached is the latest log file, as well as I have it linked. I really hope someone can figure this out. Again, it can be seen in the OBS window when I'm not even recording or streaming. It's clearly not a streaming or recording setting, it's something else, and I hope there's an answer.

Thanks. And sorry for my frustration. I really didn't want to bug you again about this issue, but as I said, I've run out of options.

 

Attachments

The log file don't have an actual output session in it which is needed.

1) Restart OBS.
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File and copy the URL in here
 
Perhaps I didn't record long enough to get the results you were asking about. I did 30 seconds this time. Having said that, it honestly sounds to me like you're going to try to troubleshoot recording settings, which I've already established is not the source of the problem.

Think of it like this: Imagine if I was on a forum that's all about fixing cars, and I made a post asking for tips on how to tune the timing on my engine, and instead of getting replies telling me how to adjust the timing, people replied with telling me how to tune the transmission.

Sure, the transmission is important, and if I was ALSO having problems with the transmission, then tips on how to tune it would be helpful, but the transmission is further down the line from the engine. The engine is the problem, and that's what I need help with.

In this case, the way OBS is handling the video source is the problem. How OBS handles recording itself is further down the line from how it handles the video source to begin with. Again, this problem can be easily seen before I've ever started recording or streaming. It occurs when I'm just trying to view the video feed. Just saying.

 
Well, after several hours of talking and troubleshooting with AI again, I'm led to believe (who knows how accurate the information really is) that the problem is the fact I'm using a Sony A7SIII as the video source, and that the Elgato Game Capture 4k60 Pro mk2 doesn't play well with it; according to AI, it apparently only works flawlessly with game consoles and other computers as the video source. Even the Elgato 4K Game Capture Utility is giving me slightly glitchy framerates with my Sony A7SIII. Not as bad as in OBS, but still glitchy.

As I've said before here on this forum when I was having problems with this capture card on my old computer, it's even glitchier, like way glitchier, when I use 30fps or 24fps. It works best in 60fps. AI has told me that it wasn't designed around doing lower framerates, so the support for those framerates is extremely limited. Again, who knows how accurate the AI (mainly Grok, sometimes Gemini) really is.

I guess I must have made a poor choice in buying the Game Capture 4k60 Pro mk2 for the purposes that I use it for. It had great reviews, but that's for people who actually use it to capture games, the purpose it was designed for.

Perhaps someone might have some recommendations for a more reliable card for what I need it for. Maybe in many months I'll be able to afford getting a better capture card. This new computer is going to take a while for me to pay off, I'll have to be thrifty for quite a long time.

In the meantime, I may end up going back to using the Cam Link again and sticking with 30fps, or just put up with the glitchy framerate. I mean, creators like Benny Johnson (what an awful person) and many others always have really glitchy framerates. Perhaps I'm unrealistically expecting perfection, but when I spend this kind of money on a new computer, I honestly didn't think that it was that unrealistic of an expectation.

What's weird is that before I installed the latest studio drivers for my 5070 graphics card, and was using the drivers that Windows had automatically installed, it seemed that I had less glitchiness in OBS using this video capture card, but maybe it was just a fluke. Supposedly the studio drivers are what was supposed to work the best, but maybe that information is incorrect.
 
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